WhatsApp integration

The modern contact centre has messages pouring in from multiple channels – including WhatsApp. Streamline those inbound conversations by pulling them into WhosOn.

Our WhatsApp integration allows your chat operators to handle business WhatsApp messages without having to switch channel and leave the WhosOn chat client. You can:

• Using a rich Twilio integration*, WhosOn can convert WhatsApp messages to chat (and back)

• Receive company WhatsApps from customers inside WhosOn, alongside your standard web chats and other connected third party message sources

• Reply to those WhatsApps by typing a response through the chat client – no channel disruption necessary

• Handle the chat as you would any other, taking advantage of smart WhosOn features like surveys, canned responses, transfers, tags, and so on

• Incorporate WhatsApp queries into your chat / third-party OData reports for a consolidated picture

_{*Requires a Twilio account. Twilio charges a micro-fee per message processed.}