WhosOn - Advanced Chatbots Product: AI-Powered Live Chat Automation

Go beyond live chat. Go beyond a basic bot. With the WhosOn chatbot platform, you get a feature-rich live chat solution bridged with the most advanced AI chatbot available.

Partner with experts

Deal exclusively with world-class chatbot technology. WhosOn offers native integrations with the leading chatbot frameworks, for smooth bot deployment. Simply choose your framework and plug it into WhosOn.

IBM Watson

Azure Bot

Amazon Lex

Dialogflow

ChatGPT

Accelerate your chatbot

Even the best chatbots don’t come with a suite of contact centre features inbuilt. This is where WhosOn accelerates the range of your bot capabilities.

Streamline your contact centre

A standalone bot is of low overall value to your integrated contact centre operations. It can answer (some) FAQ in a silo. Little else.

That’s why the WhosOn chatbot platform supports a smart, streamlined contact centre. Your bot merges with your agents, your other support channels, and your reporting dashboards in one frictionless flow.

Conversational tag teaming

Agents can view bot conversations, and step in and out in a single uninterrupted thread

Omnichannel interactions

Bots can bridge customer calls and schedule call-backs, all within the chat window

Bot management

Your bot is treated as an agent – subject to rules, hours, skills assignment and observation

Single-point help

With support for file sharing and attachments, your bot offers a single touchpoint for customer support

Reporting and dashboarding

Track bot performance, stream bot data to dashboards, and pull unified reports of all (bot+agent) chats

CRM syncs

Automatically enrich your CRM with conversational data – no manual copy-pasting required

Deliver a great bot experience

Pre-built bots don’t work. Or rather, they don’t work well. An effective chatbot deployment takes a little more time and preparation.

So, the WhosOn approach is a measured one. Rather than a quick bot fix, we focus on delivering the best possible experience for you and your customers.

Start with chat

You need a live chat channel in place for at least 3 months to gather data from real customer conversations.

Build a starter FAQ bot

With this conversational data, along with info from your knowledge base, you have a solid foundation for a successful phase one chatbot. All powered via WhosOn and your bot framework of choice.

Expand over time

Once in place, your chatbot can then gain intelligence incrementally and cover more conversational ground. Primed by custom reports and data analysis.

Chatbot consulting

Live chat is what we do. It’s the technology we’ve specialised in for over fifteen years. And we bring these many years of chat expertise to your project as part of a fully managed service. We can:

Map out your chatbot goals

Sitting down with you to understand your customer base and the queries you’d like to field
Build a knowledge library

By gathering a bank of data from your chat channel and support documentation
Develop a custom chatbot

In the technology of your choice, based on which tool best sits in your technology ecosystem
Grow your bot capabilities

Starting with an efficient bot focused on your most high-volume queries, then building up
Review and refine

Ensuring maximum ROI from your chatbot with regular performance and progress reviews

Start scoping your chat project

Before we start work on your chat project, we need to take the time to understand your business and its goals. Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.