Amongst their vast suite of technology offerings, Microsoft and IBM are two of the best and biggest bot service providers […]
The insurance industry is transforming, with more and more consumers accessing and engaging with their insurance providers online
How chatbots and conversational AI (‘finchat’) are transforming financial institutions.
Price comparison websites and the case for live chat.
This white paper explores the impact of support bottlenecks, the need to speak the customer’s language, and the real value […]
Get your customer service team ready for GDPR compliance.
Differentiate your service using live chat in financial services.
What is the ROI of chat engagement? A guide to calculating success.
How live chat can increase sales conversion at key points in the online journey.
Everything you need to know about cloud live chat and communicating securely.
Your customers will no longer be swayed by price. They demand quality service.
A guide to using live chat software successfully within your organisation.
A guide to transforming your call centre to an omni-channel contact centre.