Azure Bot vs IBM Watson: comparing the two bot framework titans

Amongst their vast suite of technology offerings, Microsoft and IBM are two of the best and biggest bot service providers […]

Chat benchmarks insights from the insurance industry

The insurance industry is transforming, with more and more consumers accessing and engaging with their insurance providers online

The disruptive force of finchat

How chatbots and conversational AI (‘finchat’) are transforming financial institutions.

Bridging the gap between expectation and experience

Price comparison websites and the case for live chat.

Are you speaking the customer’s language?

This white paper explores the impact of support bottlenecks, the need to speak the customer’s language, and the real value […]

Five steps to GDPR compliance: key considerations for customer service teams

Get your customer service team ready for GDPR compliance.

Financial services: building trust and loyalty

Differentiate your service using live chat in financial services.

Measuring chat analytics and ROI

What is the ROI of chat engagement? A guide to calculating success.

10 ways to convert chats to sales

How live chat can increase sales conversion at key points in the online journey.

Live chat cloud security

Everything you need to know about cloud live chat and communicating securely.

Why service is replacing price as the best way to earn loyalty

Your customers will no longer be swayed by price. They demand quality service.

Let’s chat about it

A guide to using live chat software successfully within your organisation.

Using live chat in your call centre

A guide to transforming your call centre to an omni-channel contact centre.