Are you speaking the customer’s language?

This white paper explores the impact of support bottlenecks, the need to speak the customer’s language, and the real value […]

Five steps to GDPR compliance: key considerations for customer service teams

Get your customer service team ready for GDPR compliance.

Financial services: building trust and loyalty

Differentiate your service using live chat in financial services.

Measuring chat analytics and ROI

What is the ROI of chat engagement? A guide to calculating success.

10 ways to convert chats to sales

How live chat can increase sales conversion at key points in the online journey.

Live chat cloud security

Everything you need to know about cloud live chat and communicating securely.

Why service is replacing price as the best way to earn loyalty

Your customers will no longer be swayed by price. They demand quality service.

Let’s chat about it

A guide to using live chat software successfully within your organisation.

Using live chat in your call centre

A guide to transforming your call centre to an omni-channel contact centre.