The conversation engine: a shop assistant of the smart age

Is your service ready for the smart age? Explore what the future holds in #TheConversationEngine.

Customer comms: you’re doing it wrong

So… are you making these customer communication mistakes?

The little black book of live chat stats

Can you afford not to offer live chat? Here are 75 statistics that might surprise you…

Black Friday: thrive, don’t survive

Black Friday presents a huge ecommerce opportunity. Is your service up to speed?

A live chat handbook: 50 tips for success

If you’re going to do, do it right. (Live chat software, that is.)

Archive: Archives

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Three customer service lessons plucked straight from fairy tales

Once upon a time, in an office far, far away… When searching for tips to improve your customer service offering, […]

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The ultimate compendium of live chat software statistics

Live chat software is no longer negotiable. It’s not a luxury, it’s not a nice-to-have, and it’s not an optional […]

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The 3 simple steps of saying goodbye via live chat

First impressions are important. But saying goodbye is the final impression you make in a conversation, and it matters just […]

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5 ways to spot a shady live chat provider

Live chat is a growing market. And that means, unfortunately, that there is a huge upsurge in the shady live […]

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A working life: the live chat software developer

In Paul Johnson’s job, only two things are certain: his code either works or it doesn’t. An ex-military man, Paul’s […]

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50 live chat tips to delight your digital customers

Live chat is fast becoming the holy grail in customer service. We live in a digital landscape, where people prefer […]

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An A-Z of live chat software essentials

Live chat software is flooding the market. There are hundreds of options to choose from, each claiming to be better […]

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The 3 fundamental reasons your customers love live chat software

Unless you’ve been living in a cave, you will have noticed the rise of live chat software in recent years. […]

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Expert interview: coding in the classroom

In a skills-short IT industry, coding in the classroom has become a pressing topic. Nurturing the next generation of technological […]

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The dos and don’ts of canned responses

Canned responses are a staple feature of live chat software. In a nutshell: a canned response is a pre-set reply […]