Helping women get heard For the women of Bristol, Womankind is a safe place to turn to for confidential support […]

No Limits

Care at the end of a keyboard For the children and young people of Southampton and Hampshire, No Limits is […]

Schneider Electric

Securing success Pelco by Schneider Electric is a world leader in the design, development, and manufacture of video security systems. […]

Tamworth Council

Tamworth Council’s digital transition Tamworth Borough Council provides local council services and facilities to over 77,100 residents across 6,500 square […]


A brighter vision for the future OptiCare Managed Vision provides comprehensive eye care services to over 5 million members. Comprising a […]


Bringing autonet closer to their customers autonet is the UK’s largest independent van insurance broker. With a team of over […]


Powering customer service excellence ScottishPower is a utilities giant and household name. Supplying energy to more than five million homes […]

Vet Products Direct

A direct path to sales for Vet Products Direct Vet Products Direct was looking for online innovation. A multi-national company […]

The Hanley

Building a society of satisfied users  The Hanley is one of the UK’s most well-established building societies. It has 160 […]


A significant service boost for Signet Signet Jewellers is the largest speciality jewellery retailer in the US, UK and Canada. […]

John Smedley

Bringing John Smedley closer to their customers John Smedley is a globally renowned leader in fine knitwear production. Over 225 […]


Bringing iYogi closer to their customers iYogi offers remote technical support to 3 million customers in 11 countries across the […]

Fylde Borough Council

Bringing Fylde Borough Council closer to their customers Like any local authority, Fylde Borough Council receives a large volume of […]

Direct Response

Bringing Direct Response closer to their customers Direct Response is independently recognised as the fastest growing call centre in the […]


Bringing Centerplate closer to their customers Centerplate is a leading hospitality provider, accommodating 115 million guests across 300 international partner […]


Delivering the optimum in internal chat Aviva is the world’s sixth largest insurance group. The company employs 46,000 employees, serves […]

Archive: Archives


Three customer service lessons plucked straight from fairy tales

Once upon a time, in an office far, far away… When searching for tips to improve your customer service offering, […]


The ultimate compendium of live chat software statistics

Live chat software is no longer negotiable. It’s not a luxury, it’s not a nice-to-have, and it’s not an optional […]


The 3 simple steps of saying goodbye via live chat

First impressions are important. But saying goodbye is the final impression you make in a conversation, and it matters just […]


5 ways to spot a shady live chat provider

Live chat is a growing market. And that means, unfortunately, that there is a huge upsurge in the shady live […]


A working life: the live chat software developer

In Paul Johnson’s job, only two things are certain: his code either works or it doesn’t. An ex-military man, Paul’s […]


50 live chat tips to delight your digital customers

Live chat is fast becoming the holy grail in customer service. We live in a digital landscape, where people prefer […]


An A-Z of live chat software essentials

Live chat software is flooding the market. There are hundreds of options to choose from, each claiming to be better […]


The 3 fundamental reasons your customers love live chat software

Unless you’ve been living in a cave, you will have noticed the rise of live chat software in recent years. […]


Expert interview: coding in the classroom

In a skills-short IT industry, coding in the classroom has become a pressing topic. Nurturing the next generation of technological […]


The dos and don’ts of canned responses

Canned responses are a staple feature of live chat software. In a nutshell: a canned response is a pre-set reply […]