Internal chat is great for team collaboration — allowing agents to chat to their colleagues in the same way they can chat to visitors.
WhosOn enables both workplace and website chat. With its feature-rich internal chat option, you can:
• Implement an easy to use team messaging system
• Send files back and forth in real-time, without launching email
• Tag another operator into a difficult customer chat, for discreet help
• Get private “whisper” messages from supervisors during monitored chats
• Have supervisors take over chats altogether, to smooth difficult exchanges