A good live chat experience isn’t all about software and features. It’s also about the service provided by your agents. They need to be alert, attentive and efficient.
That’s why WhosOn offers a distraction-free chat interface. The agent chat experience is hyper-focused, to help your team stay in the zone. Our distraction-free chat includes:
• A compact, modern agent view devoid of clutter
• Only the essential in-app options, to focus efforts on chats alone
• A separate web settings portal, to manage rules and config away from active sessions
• A single, tabbed view of sessions for quick-glance chat management
• The option to quick-tab from chat to chat, so agents can stay inside the app