The post-chat survey allows you to get useful feedback on your customer service. You can use it to track customer satisfaction, monitor agent performance and drive ongoing improvement.
Your post-chat survey is customisable, and can collect feedback in the format you prefer. For example, you can measure success using:
• Text-based Q&A – For detailed responses on key focus areas
• Yes/No Q&A – For plain performance insights
• NPS question – For a clear 0-10 indication of quality
• Multiple-choice system – For quick categorisation such as Great/Good/Bad
• Visual indicators – For a simple star, smiley or thumb-based rating