WhosOn helps you set agent availability schedules across the day. From within the WhosOn client, you can define work periods and assign fixed rotas.
This is a great tool for both time management and consistent customer service coverage, helping you run a tight ship. With availability schedules, you can:
• Enter and edit work periods for individual agents, including start, lunch and finish times
• WhosOn then automatically adjusts agent availability based on their working hours
• Agents who are logged into WhosOn outside their working hours are set to “away”
• Agents who are about to finish will be given lower priority in automated chat routing
• Any number of separate work periods can be defined, for each day of the week