Twilio

Twilio

Bridge live chat software with telephony technology. With WhosOn, you’re not confined to a live chat channel only.

Using our rich Twilio integration, you can also make calls and receive both SMS and WhatsApp messages directly from the chat client. Here’s how it works:

• With a Twilio account*, you can access WhosOn omnichannel calling and SMS messaging services

• Omnichannel calling allows operators to make telephone calls from within the chat client

• This supports visitor callback requests plus optional calls to the visitor via current, previous, and missed chats

• Then, messaging support allows WhosOn to pull in SMS and WhatsApp messages as needed

• This enables operators to send SMS or WhatsApp messages for new chat requests, and when visitors leave a message

*Twilio charges a micro-fee per message processed.

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