Bridge live chat software with telephony technology. With WhosOn, you’re not confined to a live chat channel only.
Using our rich Twilio integration, you can also make calls and receive both SMS and WhatsApp messages directly from the chat client. Here’s how it works:
• With a Twilio account*, you can access WhosOn omnichannel calling and SMS messaging services
• Omnichannel calling allows operators to make telephone calls from within the chat client
• This supports visitor callback requests plus optional calls to the visitor via current, previous, and missed chats
• Then, messaging support allows WhosOn to pull in SMS and WhatsApp messages as needed
• This enables operators to send SMS or WhatsApp messages for new chat requests, and when visitors leave a message