Tailored CX

Tailored CX

WhosOn helps you get specific about targeting your website visitors. Through our live tracking features, you can create a bespoke customer experience for each person hitting your site.

WhosOn analyses your visitors in real-time. It then enables tailored CX by identifying key differentiating factors. You can reach out in a way that works for each prospect, such as:

• Sending triggered live chat invitations based on visitor details and demographic

• Issuing warm welcome messages or recommendations to return visitors

• Providing concierge support to visitors based on time on site, pages viewed or page depth

• Sending location or first-referrer based offers to prospects

• Assisting any high cart value visitors to prevent abandonment

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations