You want your live chat agents to respond to customers as quickly and efficiently as possible. We understand that, and that’s why we’ve packed WhosOn with speed chat features.
With speed chat, agents can whizz through their chat sessions without compromising service quality. These fast, agent-focused features include:
• A predictive text option, that will suggest a suitable response based on recent conversations
• Pre-set canned responses, allowing agents to reply to common queries in a click
• Chat preview, to see what the visitor is typing before they hit ‘send’
• Quick tab navigation, to simply tab from one chat to the next without breaking flow
• Real-time language translation, for fast communication in any language