SMS to chat

SMS is the quickest, most certain way of putting your messages in front of customers. It doesn’t require them to have an internet connection, an app, or instant availability.

Instead, customers can communicate at their leisure, only using a core function of their mobile phone. So, WhosOn makes it easy for your agents to incorporate SMS into customer service comms.

• Using a rich Twilio integration, WhosOn can convert SMS to chat (and back)

• Live chat agents can provide a mobile phone number for customers to send text queries to

• An SMS sent to that number will then display in the WhosOn chat client

• Agents can reply within WhosOn, sending a message as they would with any conversation

• WhosOn then sends their response back in SMS format to the customer’s mobile phone