Settings management

Settings management

Because WhosOn has so many features to enjoy, that also means a range of settings to manage. But, you don’t necessarily want distracted agents making settings changes.

We’ve solved that problem with dedicated, access-controlled settings management. Found within an easy to use web portal, your WhosOn settings area offers smooth, efficient settings management.

• WhosOn settings are in an online portal, separate from the client that agents use to chat

• From here, supervisors and admins can log in to configure and customise WhosOn

• You can create universal, company-wide chat rules as well as granular rules for individuals

• You can also add users, websites, access rights and rules as needed

• Settings management is restricted to only select users granted the relevant permissions

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations