Role-based permissions

Role-based permissions

WhosOn allows you to assign role-based permissions to each agent. This is a great way to align roles, manage teams, and limit activity where necessary.

Setting role-based permissions ensures each agent has the options they need to succeed in their role. Even better, WhosOn makes the process flexible and focused. Here’s what you need to know:

• Users with admin rights can configure WhosOn to give different options to different agents

• Specific users and groups can be assigned with appropriate permissions

• This includes agent, administrator and supervisor permissions

• Permissions can go down into granular level, being set on a user and group basis

• Access rights can be restricted to specific users and assigned to configurable roles

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations