Real-time chat translation

Real-time chat translation

Not all your customers will speak the same language. So, WhosOn offers a real-time chat translation option, to help remove communication barriers with customers.

This translation service works live for both agent and visitor, in over 100 languages, 24 hours a day. Here’s how real-time chat translation works:

• You obtain and enable an optional translation account, that runs on a per website basis

• WhosOn uses the GEOIP from the visitor browser setting to detect language automatically

• Visitors can then be then asked if they want to chat in their own language, or use yours

• If the visitor prefers to chat in their own language, messages are translated back and forth

• For both visitor and agent, original and translated text is stored in the chat transcript

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