Power BI integration

Power BI integration

Leverage the power of Power BI for your chat reporting. WhosOn can feed its data into Power BI, to open up all-new manipulation and analysis scope.

This data spans your web analytics, your chat session content and associated info, agent activity reports, and all other metrics monitored by WhosOn. So, you unlock enormous reporting capacity.

• WhosOn comes with the option to archive chats into the Azure Cosmos database service

• From these archives, you can smoothly feed chat data to your Power BI account

• Your chats export in JSON format, with every available piece of data contained

• Power BI can then parse this JSON data and deliver new levels of insight against it

• You can visually explore, analyse and report on chat data in innumerable ways via Power BI

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations