Performance dashboards

Performance dashboards provide a quick way to digest your chat data and measure success. They help you manage both your live chat channel and the agents who are using it.

Our performance dashboards are designed to be as easy and efficient as possible. With WhosOn, you get:

• Detailed management dashboards, for a breakdown of all your key chat and agent metrics

• Real-time display, for a live stream of data throughout the working day

• Key performance indicators across individuals, teams and queues

• Customisable reporting options, to monitor the metrics that matter most to you

• A reporting API, so your developers can extend functionality even further