Offline messages

Offline messages

There’s no point advertising your live chat channel if no agents are available to talk. Doing so will only lead to a false service promise, and inevitable customer frustration.

So, WhosOn adapts to your availability. It can surface a selection of offline messages, both dynamically and based on set opening hours. You can configure your offline messages to:

• Remove the live chat option outside of office hours, or when no agents are available

• Adjust chat button messaging to display an “Offline” or “Leave a message” screen

• Redirect the customer to a relevant URL, such as an FAQ or product page

• Show a custom ‘busy’ message that displays pre-set company information

• Display alternate contact options such as telephone or email

  • Help desk

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