Microsoft Teams

Microsoft Teams

Connect WhosOn and Microsoft Teams for a smoother employee-facing service desk. If you use WhosOn to handle internal support requests, our Teams integration is a key efficiency driver.

Employees can request help straight from Teams, while operators can reply straight from WhosOn. In the process, both parties enjoy a slicker support experience.

• Add a handy WhosOn service desk tab to your Microsoft Teams application

• Employees needing internal support can then start a chat with the WhosOn service desk from inside Teams

• The employee’s request will appear inside the WhosOn chat client for trained service desk operators to handle

• Once pulled into WhosOn, operators can handle internal support requests efficiently, assisted by WhosOn’s advanced help desk features

• Employees get support from inside the Teams application they already use daily – no channel disruption

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations