Live visitor tracking

Live visitor tracking is a great way to get to know your website visitors. With WhosOn, you can follow a visitor’s journey as they click through your website.
From there, you can reach out with relevant, personalised service in real-time. Here’s how our live visitor tracking feature works:
• You generate a tracking code from inside WhosOn, and paste it into your website
• Immediately, you’ll be able to start tracking the entry and activity of your web visitors
• You’ll see live user journeys unfold, and can analyse traffic stats and surfing habits
• You can create your own custom chat triggers to engage visitors strategically
• Additional codes can be added to track form field completion and downloads
Help desk
- Agent availability
- Backup chat routing
- Chat queues
- Customer chat history
- File upload
- Follow page
- Real-time chat translation
- Remote desktop control
- Skills based chat routing
Engagement
- Click to call back
- Dynamic chat invitations
- Dynamic fields
- Dynamic window launching
- Missed chat
- Offline messages
- Post-chat survey
- Pre-chat survey
Agent tools
- Agent experience tools
- Canned responses
- Chat alerts
- Chat preview
- Chat transcripts
- Concurrent chats
- Distraction-free chat
- Email and hyperlink recognition
- Internal chat
- Live chat spell checker
- Speed chat
Reporting
Analytics
- Campaign management
- Live visitor tracking
- Prospect detection
- Site entry alerts
- Tailored CX
- Visitor segmentation
AI
- Auto-text
- Chat mood
- Chat summaries
- Pre-set messages
- Sentiment analysis
- Sentiment training
- Suggested response
Management
- Agent activity logs
- Agent segmentation
- Audit history
- Auto-discover
- Availability schedules
- Broadcast messages
- Chat allocation
- Chat monitoring
- Chat transfers
- Multi-site management
- Performance dashboards
- Role-based permissions
- Rule-based routing
- Supervisor intervention
Customisation
Multi-platform
Security
Chatbot
Integrations
Take WhosOn for a spin
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