Internal chat

Internal chat

Internal chat is great for team collaboration — allowing agents to chat to their colleagues in the same way they can chat to visitors.

WhosOn enables both workplace and website chat. With its feature-rich internal chat option, you can:

• Implement an easy to use team messaging system

• Send files back and forth in real-time, without launching email

• Tag another operator into a difficult customer chat, for discreet help

• Get private “whisper” messages from supervisors during monitored chats

• Have supervisors take over chats altogether, to smooth difficult exchanges

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations