Follow page

The WhosOn follow page feature is great for helping your website visitors. It allows you to co-browse the page(s) they’re viewing, so you can give specific, relevant service.

Unlike remote desktop control, you won’t be taking over the visitor’s activity. Instead, you’re simply seeing what the visitor is seeing, for a smarter support experience. Here’s how follow page works:

• WhosOn tracks each visitor’s website activity as they move through your website

• You can watch this activity in real-time, as well as drilling down into historical visit lists

• Along with key data, WhosOn shows a list of viewed pages viewed during a visitor’s session

• These pages can be clicked and viewed in your browser to inform a live chat session

• You can then give relevant, speedy service, based on the visitor’s journey