Facebook Messenger

For some customers, your live chat service might not be the first port of call when getting in touch. Social media, particularly Facebook Messenger, is an increasingly popular customer contact channel.

So, WhosOn offers Messenger integration. This merges your social media messages with your live chat messages in one neat stream. Here’s how the integration works:

• First, connect your own Facebook app to a WhosOn server. This may require a developer at hand

• Next, head to your company’s Facebook settings and access the ‘Messenger platform’ tab

• This tab contains a ‘Connected apps’ area, from which you manage your WhosOn integration

• You can select WhosOn as the primary/secondary receiver for handover protocol

• Your messages from Messenger will then come directly through to your WhosOn chat client