Facebook Messenger

For some customers, your live chat service might not be the first port of call when getting in touch. Social media, particularly Facebook Messenger, is an increasingly popular customer contact channel.

So, WhosOn offers a smooth Messenger integration. This merges your social media messages with your live chat messages in one neat stream. Here’s how the integration works:

• In your company’s Facebook settings is a ‘Messenger platform’ tab

• This tab contains a ‘Connected apps’ area, from which you manage your WhosOn integration

• You can select WhosOn as the primary/secondary receiver for handover protocol

• Your messages from Messenger will then come directly through to your WhosOn chat client

• You can reply to Messenger queries from WhosOn, for unified messages and fast responses