Dynamic fields

You often need to acquire customer data as part of your chat sessions. With WhosOn, you can use dynamic fields to do so smoothly and systematically.

WhosOn allows you to create custom form fields relevant to your business. You can then send these forms within chat sessions, to request and retrieve structured data in one quick flow.

• Configure dynamic fields and their validation rules inside the settings portal

• These can span any field that follows a specific format: reference numbers, postcodes, etc

• You can also create required fields that will close the session if left unvalidated

• Once in the chat, the agent can click to request a dynamic field and choose from a list

• This then sends an in-chat form to the customer to submit the requested information