The last thing you want to type in a live chat session is: “Sorry – what were we discussing?” Those kind of questions are embarrassing for agents, and annoying for the customer.
Your customers want prompt, personalised service – without repetitive explanations. So, WhosOn offers a helpful customer chat history feature. With customer chat history, you can:
• Recognise return chat users, with a complete history of their site visits
• Identify customer status by viewing all the user’s previous chat sessions
• Pull in customer CRM data, to have relevant account information to hand
• Pick up the chat where you left off, for a smooth, seamless experience
• Prevent messy reintroductions, with informed, personalised support right away