Custom reporting

Design your own custom live chat reports using third-party tools. WhosOn offers an OData API as well as external chat archiving, opening up vast reporting opportunities.

By building bespoke reports that update on the fly, you can manipulate and visualise your data in new and more powerful ways. Here’s what you need to know about custom reporting:

• Our OData API allows you to access the raw data of WhosOn

• You can use OData to target the specific pieces of WhosOn information you’d like to track – not just the ones offered as standard

• OData can smoothly push WhosOn data into third-party tools – BI systems, CRMs, analytics platforms, or even bespoke in-house applications

• With this choice data, you can set up your own reports, spreadsheets, or web frontends in your system(s) of choice

• Alternately, you can also create custom reports by querying your chat archive in Azure Cosmos, web callbacks, or system folders