Custom reporting

Custom reporting

Design your own custom live chat reports using third-party tools. WhosOn allows you to archive your chat data externally – enabling you to run it through external reporting solutions.

By building bespoke reports on the fly, you can manipulate and visualise your data in new and more powerful ways. Here’s what you need to know about custom reporting:

• During archiving, everything related to the chat is exported in a single JSON file

• You can save chats via either Azure Cosmos, web callbacks, or system folders

• You can then build your own complex reports or dashboards that query the archive

• This executes independently, and won’t slow your WhosOn server or require setup changes

• You can use tools like Power Bi and Qlik Sense, or create your own custom web frontends

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations