Click to call back is a great way to unite your customer service channels. This WhosOn feature allows customers to switch from chat to telephone easily, based on their need or preference.
Your chat users can simply request a call back from your brand with a simple option in the chat window. Here’s how to click to call back works:
• You enable and customise the click to call back feature from within your WhosOn settings
• From there, visitors can choose to click your variation of the “Request call back” option
• The visitor enters their details and selects a time / department for the call back
• This data is sent to the WhosOn server, and you get notified that a visitor needs calling
• You can also view a pending call back list, and access all data on previous call backs