Chat transcripts

Chat transcripts

To combine the convenience of stored conversations with the speed of instant messaging, WhosOn always saves your chat transcripts. This provides a handy resource for agents and visitors alike.

Visitors can claim their chat transcripts after a session has finished, and agents can keep a record of conversation history on file. With your chat transcripts, you can:

• Sync conversations with your Outlook account with a simple email option

• Update or add new customer records using our nifty CRM integration

• Assign chat details to support tickets, to give a full overview on complaints or issues

• Pull historic data into new chat sessions, for a friendly, informed conversation

• Perform full text searches, to find a conversation even if you can only remember parts of it

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