Chat summaries

Agents can handle high volumes of chats each day. Remembering the context of each chat later down the line isn’t always easy.

So, WhosOn provides AI-powered chat summaries. These give a brief, automatic overview of what each chat was about. Here’s what you need to know about the AI chat summaries feature:

• Our algorithm compresses the text of every chat conversation after its completion

• This ignores filler phrases and identifies the crux of each interaction

• This analysis is then used to display a summary of each chat in your list of previous sessions

• Agents can then see at-a-glance abstracts of their chats, without having to read through

• Summaries feature in the daily chat listing report, previous chats, and chat search views