Chat sessions

Chat sessions

With WhosOn, you can access all your chat sessions – taken and missed – from a single destination. In turn, this makes it easier for you to locate, analyse and export chats.

Your chat sessions are accessible from our “WhosOn Data” web portal – a central hub for all your reports and metrics. Inside, you can:

• Search for chats using keywords, such as specific names, products, or emotive language

• Filter chats based on site, operator, skill group, rating, or sentiment score

• Apply date ranges to pull chat sessions from specific time periods only

• Click on any session to view chat details and read full transcripts

• Export transcripts as JSON files or other structured data formats

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