Chat queues

Chat queues

Chat queues help you strike the right balance between wait times and internal resources. They prevent a concurrent chat overload for agents, while keeping your waiting customers updated.

WhosOn makes your chat queues easy to manage and customise. With our inbuilt queueing system, you can:

• View all pending chats and their current time in queue

• Set queue rules based on agent availability and customer wait length

• Time and customise the messages your chat users see while waiting

• Create auto-accept rules to direct requests to the least busy operator

• Access queue reports on a daily, weekly and monthly basis

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations