Chat queues

Chat queues help you strike the right balance between wait times and internal resources. They prevent a concurrent chat overload for agents, while keeping your waiting customers updated.

WhosOn makes your chat queues easy to manage and customise. With our inbuilt queueing system, you can:

• View all pending chats and their current time in queue

• Set queue rules based on agent availability and customer wait length

• Time and customise the messages your chat users see while waiting

• Create auto-accept rules to direct requests to the least busy operator

• Access queue reports on a daily, weekly and monthly basis