Chat dashboards

Chat dashboards

Dashboards are a great way to quickly digest your data. But setting them up manually can be time-consuming.

So, WhosOn offers built-in chat dashboards as part of our “WhosOn Data” web portal. This pulls your key, top-level stats into compelling visualisations. Via chat dashboards, you can:

• Access your most valuable headline chat data in one consolidated view

• Monitor important data at a glance, without needing data analysis expertise

• Filter the data presented in your dashboard by site, skill, operator and date

• Choose to include (or omit) bot results along with your human operator data

• Mouse over graphs for a closer look at the numbers

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations