Chat alerts

Chat alerts

Chat alerts keep your agents and customers in the loop. They provide the users engaged in chat sessions with a series of notifications, to help ensure a smooth conversation flow.

With WhosOn, chat alerts can come in the shape of both visual and audio cues. They come only when needed, as an aid rather than a distraction. For agents, these chat alerts include:

• A site entry alert, identifying both new and return visitors and their referrer

• An incoming chat alert, informing agents when a visitor has launched a chat

• A queue alert, activated when a visitor has entered the chat queue

• A new message alert, to draw agent attention to updated chat conversations

• Colleague alerts, surfacing when an agent has requested assistance or a chat transfer

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations