Bot monitoring

With WhosOn bot monitoring, you can observe your chatbot in action. So, you get automated efficiency without any loss of insight or control.

Bot monitoring works exactly as it would with any other live chat agent. You can oversee, advise, and intervene as needed. Here’s how it works:

• Set up supervisor access rights to monitor chatbots from inside your WhosOn settings

• Named users can then view chatbot conversations, alongside their view of all chats

• For a closer look, individual chatbot sessions can be selected and monitored in real-time

• While monitoring, supervisors can send ‘whisper’ messages to coach the chatbot

• They can also direct the bot via typed commands, (i.e. forcing transfers or status changes)