Bot management

Bot management

Supervise your bot as you would a standard live chat agent with our bot management options. With WhosOn, you can fine-tune bot behaviour and set permissions for how and when it works.

First, this prevents your bot from going rogue. Second, it means your bot becomes part of the team – not stuck in a silo. Bot management allows you to:

• Assign specific names, skills, avatars and sites to bot users

• Define rules for when a bot picks up a chat, and within what timeframe

• Set work periods for bot users, for automatic login/logout at fixed times

• Specify who can control a bot (i.e. any supervisor, a user with a particular skillset, etc)

• Manage how bots handle transfers, failures, and data sharing

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations