Delivering a custom-made live chat solution
Custom chat projects are our forte. With WhosOn, your chat implementation is flexible, tailored, and guided by almost two decades of industry experience.
A typical project journey
Meet Richard, your chat consultant.
Once you get in touch, Richard will follow up for an initial fact-finding conversation. Here, you can tell us more about your business and its live chat needs. Richard can then arrange a demo focused on your pain-points, along with our suggestions on how to deliver the best solution via WhosOn.
Meet your team of developers.
Jamie, PJ and Pete will work behind the scenes to code your custom work. That could be a commissioned feature, a technical integration, international server setup, or any tweak you need. Your build is tested in a virtual environment that replicates your own, to ensure smooth deployment.
Meet your design team.
Mark and Luke are your front-end guys, So, after we've got your solution working perfectly, their job is to make sure WhosOn looks perfect, too. They'll create your chat button, window and surveys to match the look and feel of your website, following all brand guidelines and using your logos.
Meet your support and training team.
We have an expert team of in-house support technicians and trainers. This team is always here to help with any technical issues you might encounter. So, even after your live chat project is delivered, you can access ongoing support at any time.
We've been specialising in live chat software since the technology's youth in the early 2000s. So, we bring a wealth of time-tested knowledge to your chat implementation - no matter how granular the need, or global the scale.
Global multi-site projects
Highly regulated environments
24/7/365 support, same-day workarounds
Staging environment setup
Custom API integrations
Deployments in 100 countries
Multiple translations including Arabic, Mandarin and Japanese
International training and onsite support
Built an operator chatbot for a multi-billion pound conglomerate that bridged IBM Watson into their service desk
Completed a worldwide WhosOn implementation for a global pharmaceutical that started with USA, Canada, UK and Japan
Rolled out WhosOn in 15 countries and 15 languages for a leading mobile services provider over the course of 6 months
A Mandarin implementation of WhosOn for a multinational cosmetics manufacturer, across 10 brands in their portfolio
On-premises installation for a Saudi Arabian bank, as well as a dedicated server cloud deployment for their Bahraini operations