Professional services

Delivering a custom-made live chat solution

Custom chat projects are our forte. With WhosOn, your chat implementation is flexible, tailored, and guided by almost two decades of industry experience.

A typical project journey

Meet Stephen, your chat consultant.

Once you get in touch, Stephen will follow up for an initial fact-finding conversation. Here, you can tell us more about your business and its live chat needs. Stephen can then arrange a demo focused on your pain-points, along with our suggestions on how to deliver the best solution via WhosOn.

Meet Dan, your project manager.

After we've got to know each other and agreed on next steps, Dan will personally look after your project. He'll create a project plan covering your objectives, timeframes and deliverables. Then, he'll get to work on delivering that plan. Dan will be at your service throughout the project, and you'll have regular catch-ups.

Meet Dan, your project manager.

Meet your team of developers.

Jamie, PJ and Pete will work behind the scenes to code your custom work. That could be a commissioned feature, a technical integration, international server setup, or any tweak you need. Your build is tested in a virtual environment that replicates your own, to ensure smooth deployment.

Meet your design team.

Mark and Luke are your front-end guys, So, after we've got your solution working perfectly, their job is to make sure WhosOn looks perfect, too. They'll create your chat button, window and surveys to match the look and feel of your website, following all brand guidelines and using your logos.

Meet Abi, your account manager.

As we go live with your custom chat project, Abi will then become your day-to-day account manager. She'll look after you and your chat solution moving forwards, both reviewing and taking care of any future needs. Abi will be available to you via call, email or even on-premise if needed.

Meet Abi, your account manager.

Meet your support and training team.

We have an expert team of in-house support technicians and trainers. This team is always here to help with any technical issues you might encounter. So, even after your live chat project is delivered, you can access ongoing support at any time.

Professional Services Support & Training

Our credentials

We've been specialising in live chat software since the technology's youth in the early 2000s. So, we bring a wealth of time-tested knowledge to your chat implementation - no matter how granular the need, or global the scale.