Professional services

Delivering a custom-made live chat solution

Custom chat projects are our forte. With WhosOn, your chat implementation is flexible, tailored, and guided by almost two decades of industry experience.

A typical project journey

Meet Richard, your chat consultant.

Once you get in touch, Richard will follow up for an initial fact-finding conversation. Here, you can tell us more about your business and its live chat needs. Richard can then arrange a demo focused on your pain-points, along with our suggestions on how to deliver the best solution via WhosOn.

Meet Becky, your project manager.

After we've got to know each other and agreed on next steps, Becky will personally look after your project. She'll create a project plan covering your objectives, timeframes and deliverables. Then, she'll get to work on delivering that plan. Becky will be at your service throughout the project, and you'll have regular catch-ups.

Meet Becky, your project manager.

Meet your team of developers.

Jamie, PJ and Pete will work behind the scenes to code your custom work. That could be a commissioned feature, a technical integration, international server setup, or any tweak you need. Your build is tested in a virtual environment that replicates your own, to ensure smooth deployment.

Meet your design team.

Mark and Luke are your front-end guys, So, after we've got your solution working perfectly, their job is to make sure WhosOn looks perfect, too. They'll create your chat button, window and surveys to match the look and feel of your website, following all brand guidelines and using your logos.

Meet Abi, your account manager.

As we go live with your custom chat project, Abi will then become your day-to-day account manager. She'll look after you and your chat solution moving forwards, both reviewing and taking care of any future needs. Abi will be available to you via call, email or even on-premise if needed.

Meet Abi, your account manager.

Meet your support and training team.

We have an expert team of in-house support technicians and trainers. This team is always here to help with any technical issues you might encounter. So, even after your live chat project is delivered, you can access ongoing support at any time.

Professional Services Support & Training

Our credentials

We've been specialising in live chat software since the technology's youth in the early 2000s. So, we bring a wealth of time-tested knowledge to your chat implementation - no matter how granular the need, or global the scale.

Global multi-site projects

Highly regulated environments

24/7/365 support, same-day workarounds

Staging environment setup

Custom API integrations

Deployments in 100 countries

Multiple translations including Arabic, Mandarin and Japanese

International training and onsite support

Real-world examples

Built an operator chatbot for a multi-billion pound conglomerate that bridged IBM Watson into their service desk

Completed a worldwide WhosOn implementation for a global pharmaceutical that started with USA, Canada, UK and Japan

Rolled out WhosOn in 15 countries and 15 languages for a leading mobile services provider over the course of 6 months

A Mandarin implementation of WhosOn for a multinational cosmetics manufacturer, across 10 brands in their portfolio

On-premises installation for a Saudi Arabian bank, as well as a dedicated server cloud deployment for their Bahraini operations

Get your project started

To chat about your chat needs, drop us a line below.

UK: 0330 0882 942 US: (800) 680 7712