WhosOn feature highlight: WhatsApp integration

Keep your customer service conversations in one place. Meet the new WhosOn-WhatsApp integration.

WhosOn real-time live chat translation

Not all your customers will speak the same language. So, WhosOn offers a real-time chat translation option, to help remove […]

WhosOn feature highlight: live chat payments

Take secure payments inside live chat sessions. Your customers get a fast, easy experience without channel disruption. You get to […]

WhosOn feature highlight: omnichannel calling

Seamlessly switch from chat to call. With our rich Twilio integration, you can make calls from inside your WhosOn chat […]

WhosOn feature highlight: dynamic fields

Send dynamic in-chat forms to chat users with a single click. So, you can smoothly acquire the data you need, […]

WhosOn feature highlight: monitor and guide your chatbot in real-time

With WhosOn bot monitoring, you can observe your chatbot in action. You can oversee, advise, and intervene as needed – […]

WhosOn feature highlight: AI auto-text

Reply to common chat queries without typing. WhosOn automatically suggests the relevant FAQ response within the agent’s typing window. So, […]

WhosOn feature highlight: AI chat summaries

Get handy, AI-powered summaries of your WhosOn chat sessions. No matter how many chats your contact centre takes in a […]

WhosOn feature highlight: co-browsing đź‘€

🖱️ Scroll, click, and type alongside your chat users 🖊️ Highlight/annotate the user’s screen with your own mouse 🤝 Collaborate […]

Unbounded data acess via WhosOn OData API

Gain unbounded data access. Our OData API means the raw data of WhosOn is yours to leverage however you like.

Embrace an omnichannel contact centre with WhosOn

Standalone support channels create friction, disrupted experiences, and disjointed operations. Bind those service lines together with WhosOn.

Innovate with our advanced live chat, AI and bot API

Plug AI-infused chat technology into your solution. Partnering with WhosOn means you can splice our smart chat & bot features […]

Introducing the WhosOn web client

You now have more choice over how you access WhosOn. We’ve launched a handy web client so you can chat […]

A quick illustration of comparison chat

Stay ahead of the curve with a custom chat solution designed for comparison site results pages.    

An agent’s guide to WhosOn 2018

A live chat agent’s guide to operating the latest edition of WhosOn.

An administrator’s guide to WhosOn 2018

An admin’s guide to operating the latest edition of WhosOn.

A supervisor’s guide to WhosOn 2018

A live chat supervisor’s guide to operating the latest edition of WhosOn.

Stoke Sentinel meets Parker Software

We recently let The Sentinel behind the scenes at our HQ, sharing our story and our office life. Here’s a […]

A word from our customers

Great service + great software = happy customers. Here’s what people are saying about Parker Software.

A testimonial from The Hanley

Would The Hanley recommend WhosOn? Hear what our customers say for yourself.

Archive: Archives

Blog

Three customer service lessons plucked straight from fairy tales

Once upon a time, in an office far, far away… When searching for tips to improve your customer service offering, […]

Blog

The ultimate compendium of live chat software statistics

Live chat software is no longer negotiable. It’s not a luxury, it’s not a nice-to-have, and it’s not an optional […]

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The 3 simple steps of saying goodbye via live chat

First impressions are important. But saying goodbye is the final impression you make in a conversation, and it matters just […]

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5 ways to spot a shady live chat provider

Live chat is a growing market. And that means, unfortunately, that there is a huge upsurge in the shady live […]

Blog

A working life: the live chat software developer

In Paul Johnson’s job, only two things are certain: his code either works or it doesn’t. An ex-military man, Paul’s […]

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50 live chat tips to delight your digital customers

Live chat is fast becoming the holy grail in customer service. We live in a digital landscape, where people prefer […]

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An A-Z of live chat software essentials

Live chat software is flooding the market. There are hundreds of options to choose from, each claiming to be better […]

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The 3 fundamental reasons your customers love live chat software

Unless you’ve been living in a cave, you will have noticed the rise of live chat software in recent years. […]

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Expert interview: coding in the classroom

In a skills-short IT industry, coding in the classroom has become a pressing topic. Nurturing the next generation of technological […]

Blog

The dos and don’ts of canned responses

Canned responses are a staple feature of live chat software. In a nutshell: a canned response is a pre-set reply […]