Coming soon to WhosOn: co-browsing đź‘€

🖱️ Scroll, click, and type alongside your chat users 🖊️ Highlight/annotate the user’s screen with your own mouse 🤝 Collaborate […]

Unbounded data acess via WhosOn OData API

Gain unbounded data access. Our OData API means the raw data of WhosOn is yours to leverage however you like.

Embrace an omnichannel contact centre with WhosOn

Standalone support channels create friction, disrupted experiences, and disjointed operations. Bind those service lines together with WhosOn.

Innovate with our advanced live chat, AI and bot API

Plug AI-infused chat technology into your solution. Partnering with WhosOn means you can splice our smart chat & bot features […]

Introducing the WhosOn web client

You now have more choice over how you access WhosOn. We’ve launched a handy web client so you can chat […]

A quick illustration of comparison chat

Stay ahead of the curve with a custom chat solution designed for comparison site results pages.    

An agent’s guide to WhosOn 2018

A live chat agent’s guide to operating the latest edition of WhosOn.

An administrator’s guide to WhosOn 2018

An admin’s guide to operating the latest edition of WhosOn.

A supervisor’s guide to WhosOn 2018

A live chat supervisor’s guide to operating the latest edition of WhosOn.

Stoke Sentinel meets Parker Software

We recently let The Sentinel behind the scenes at our HQ, sharing our story and our office life. Here’s a […]

A word from our customers

Great service + great software = happy customers. Here’s what people are saying about Parker Software.

A testimonial from The Hanley

Would The Hanley recommend WhosOn? Hear what our customers say for yourself.

Video case study: The Hanley

Learn why and how WhosOn was implemented, and the results produced.

A testimonial from Radwell International

Would our customers recommend WhosOn? Hear for yourself.

Video case study: Radwell International

We interviewed Scott Simpson to find out how his team benefits from WhosOn.

The evolution of communication

From cave paintings to telephone calls, communication has come a long way…

WhosOn and Microsoft Dynamics — a powerful partnership

WhosOn offers a rich integration with Microsoft Dynamics. Here’s how.

Archive: Archives

Blog

Three customer service lessons plucked straight from fairy tales

Once upon a time, in an office far, far away… When searching for tips to improve your customer service offering, […]

Blog

The ultimate compendium of live chat software statistics

Live chat software is no longer negotiable. It’s not a luxury, it’s not a nice-to-have, and it’s not an optional […]

Blog

The 3 simple steps of saying goodbye via live chat

First impressions are important. But saying goodbye is the final impression you make in a conversation, and it matters just […]

Blog

5 ways to spot a shady live chat provider

Live chat is a growing market. And that means, unfortunately, that there is a huge upsurge in the shady live […]

Blog

A working life: the live chat software developer

In Paul Johnson’s job, only two things are certain: his code either works or it doesn’t. An ex-military man, Paul’s […]

Blog

50 live chat tips to delight your digital customers

Live chat is fast becoming the holy grail in customer service. We live in a digital landscape, where people prefer […]

Blog

An A-Z of live chat software essentials

Live chat software is flooding the market. There are hundreds of options to choose from, each claiming to be better […]

Blog

The 3 fundamental reasons your customers love live chat software

Unless you’ve been living in a cave, you will have noticed the rise of live chat software in recent years. […]

Blog

Expert interview: coding in the classroom

In a skills-short IT industry, coding in the classroom has become a pressing topic. Nurturing the next generation of technological […]

Blog

The dos and don’ts of canned responses

Canned responses are a staple feature of live chat software. In a nutshell: a canned response is a pre-set reply […]