Real-time chat translation
Go global

Open to the world

Language barriers are costing you money. Differences in language hinder growth ambitions and drive a wedge between your business and its potential customers.

Enter WhosOn. Our real-time live chat translation engine allows your website visitors to chat to you in their own language, quickly and comfortably.

Speaking the customer’s language

Your customers don’t all speak the same language. That doesn’t mean they should be cut off from accessing support.

WhosOn automatically translates chat messages back and forth between customer and agent. Even better, it does so seamlessly, instantly, and in the background.

Fluent in over 100 languages

With the addition of a single live chat channel, you become a multilingual business fluent in all the world’s major languages.

Afrikaans

Albanian

Amharic

Arabic

Armenian

Azerbaijani

Basque

Belarusian

Bengali

Bosnian

Bulgarian

Burmese

Catalan

Cebuano

Chichewa

Chinese

Corsican

Croatian

Czech

Danish

Dutch

English

Esperanto

Estonian

Filipino

Finnish

French

Frisian

Galician

Georgian

German

Greek

Gujarati

Haitian Creole

Hausa

Hawaiian

Hebrew

Hindi

Hmong

Hungarian

Icelandic

Igbo

Indonesian

Irish

Italian

Japanese

Javanese

Kannada

Khmer

Korean

Kurdish

Kyrgyz

Lao

Latin

Latvian

Lithuanian

Luxembourgish

Macedonian

Malagasy

Malay

Malayalam

Maltese

Maori

Marathi

Mongolian

Nepali

Norwegian

Pashto

Persian

Polish

Portuguese

Punjabi

Romanian

Russian

Samoan

Scots Gaelic

Serbian

Sesotho

Shona

Sindhi Pakistan

Sinhala

Slovak

Slovenian

Somali

Spanish

Sudanese

Swahili

Swedish

Tajik

Tamil

Telugu

Thai

Turkish

Ukrainian

Urdu

Uzbek

Vietnamese

Welsh

Xhosa

Yiddish

Yoruba

Zulu

Improved support, improved sales

Real-time language translation rolled into your live chat solution comes with a host of benefits.

Improve the customer journey

By removing language barriers, you enable fluid communication. In turn, you present minimal disruption to your prospect, and minimal hiccups to their journey.

Give universal service

Customer service quality assurance can be problematic when the agent and consumer are crossing wires. Real-time live chat translation helps you create consistency.

Enjoy resource savings

Hiring multilingual agents is expensive. So is running offshore call centres. By comparison, WhosOn provides a single, cost-effective real-time translation solution.

Enhance internal comms

Translation also extends into your internal chat sessions. This helps improve company communication and collaboration, while supporting diversity infrastructure.

Faster business

Language barriers eat up time and hamper productivity. That’s not to mention the employee irritation they birth. So, removing them helps your service wheels run smoother.

Bottom line boost

Providing multilingual customer support is just good sales sense. If you can speak to more prospects, you can sell to more prospects.

Bigger global footprint

Real-time chat translation allows you to grow – and better serve – a global audience. Plus, you can extend into lucrative foreign markets such as China and the Middle East.

Enhanced brand reputation

Multilingual customer support shows a commitment to the customer and their post-sale aftercare. In turn, it helps you build a reputation as a trusted brand that cares.

A competitive edge

Offering support in 100+ languages is a key differentiator. It presents a huge opportunity for early adopters to lead the way at home and contend in the global marketplace.

Our translation features

Let’s get to the nitty-gritty. WhosOn’s chat translation features include:

Real-time, two-way translation

Chat translations runs both ways. Your customers can chat to you live in their own language, while your call centre agents chat back in theirs.

Highest possible accuracy

WhosOn offers rich API integrations with both Microsoft and Google translation services. So, you can choose the translation technology that best suits your ecosystem.

Current support for 103 languages

Spanning Europe, Africa, Asia and the Americas, WhosOn smoothly supports all the major languages of each continent.

Configurable sessions

At the start of a chat, the visitor can opt to use translation to their preferred language – enabling agents to quickly configure each session to suit individual needs.

Automatic language detection

For proactive rather than reactive translation, WhosOn can also use the GEOIP from the visitor browser setting to detect and select language automatically.

Personalised buttons & surveys

WhosOn can also dynamically change your chat button, pre-chat survey and post-chat survey language to suit the visitor’s needs.

Customisable dialect

For full customisation, we can provide a dictionary file for the application's window text, which you can translate in-house to meet your own language requirements.

Language of choice

Alternatively, we can translate the client on your behalf – delivering WhosOn in your language(s) of choice out of the box and fuss-free.

CRM integration

To keep your records clean and coordinated, WhosOn generates chat transcripts with both original and translated text. Then, it pushes each transcript to CRM.

Tap our translation expertise

Trial WhosOn real-time live chat translation

Our translation services are free to trial for 30 days – no credit card required. Simply request a translation account before or during your trial period and we’ll give you access to the 100+ languages available.

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