Archive: Tag: messaging apps

Blog

Three customer service lessons plucked straight from fairy tales

Once upon a time, in an office far, far away… When searching for tips to improve your customer service offering, […]

Blog

The ultimate compendium of live chat software statistics

Live chat software is no longer negotiable. It’s not a luxury, it’s not a nice-to-have, and it’s not an optional […]

Blog

The 3 simple steps of saying goodbye via live chat

First impressions are important. But saying goodbye is the final impression you make in a conversation, and it matters just […]

Blog

5 ways to spot a shady live chat provider

Live chat is a growing market. And that means, unfortunately, that there is a huge upsurge in the shady live […]

Blog

A working life: the live chat software developer

In Paul Johnson’s job, only two things are certain: his code either works or it doesn’t. An ex-military man, Paul’s […]

Blog

50 live chat tips to delight your digital customers

Live chat is fast becoming the holy grail in customer service. We live in a digital landscape, where people prefer […]

Blog

An A-Z of live chat software essentials

Live chat software is flooding the market. There are hundreds of options to choose from, each claiming to be better […]

Blog

The 3 fundamental reasons your customers love live chat software

Unless you’ve been living in a cave, you will have noticed the rise of live chat software in recent years. […]

Blog

Expert interview: coding in the classroom

In a skills-short IT industry, coding in the classroom has become a pressing topic. Nurturing the next generation of technological […]

Blog

The dos and don’ts of canned responses

Canned responses are a staple feature of live chat software. In a nutshell: a canned response is a pre-set reply […]