Don’t side-line your chat solution
Live chat software is a critical component for contact centres and busy service desks. It’s a specialist technology, not something to be side-lined. And that’s why a basic chat add-on bundled into a sprawling ITSM platform is not going to deliver you optimal results.
WhosOn is a highly sophisticated live chat solution. Like ServiceNow, it’s designed for enterprises. But with WhosOn, you’re getting a laser-focus on live chat and all the advanced features that power a first-class experience.
The best features in the live chat business
Chat feature for chat feature, WhosOn is easily the best ServiceNow chat alternative. ServiceNow does offer some expected chat functionality like queuing, offline messages and (expensive) bot agents. But WhosOn comes with hundreds of advanced features designed for the slickest chat possible.
Real-time, two-way chat translation in 100+ languages
Sentiment analysis of chats via natural language processing
Smooth omnichannel switches across chat, call, and SMS
Tag teaming between hybrid bots and chat operators
Auto-text and canned response automation
Chat monitoring and supervisor interventions
Video chat and remote desktop control
A vast suite of chat and performance reports
Sensitive customer data masking
Agent to agent support, inc tagging, ‘whispers’ and transfers
Web analytics, prospect detection and live tracking
Developer access to WhosOn live chat APIs