Live chat RFI/RFP
Tell us how we can help you
Your choice of vendor will make or break your live chat project. For the most successful deployment possible, you need to know precisely what your chat provider can bring to the table. And exactly how they’ll do it. So, we’re more than happy to supply you with that level of information.
The live chat RFI process
Reach out to us via call, email or chat before submitting your RFI. That gives us the opportunity to qualify the project on a preliminary basis. Plus, it means you can start getting to know us for your own qualification purposes.
If a partnership seems viable based on our early contact, the next step is to submit your RFI. You can do so via the form on this page, or by emailing firstname.lastname@example.org.
Next, we’ll get back to you with any formal questions on the points raised in your RFI. The questioning process will dig deeper into your live chat use case, your project objectives and your long-term goals. Plus, it helps us give you the most accurate, relevant response to your questions.
With your RFI submitted and our questions covered off, we’ll then have a deep understanding of the scale, scope and specifics of your needs. If we believe we can meet them, you’ll get a confirmation of our participation within 2 working days.
Once confirmed, we’ll get to work on your RFI. Our response will be with you in line with your specified RFI due date. You can then see how WhosOn stacks up against your requirements.
Winning RFIs for over a decade
We’re not the biggest live chat vendor on the market. Where we win is our flexibility, our technical expertise, and our ability to meet niche or custom requirements.
That’s why, for more than a decade, we’ve been winning live chat RFIs for some of the world’s most prestigious brands. Tell us how we can help yours.