Integrations

Supporting a connected, data-rich ecosystem

Keep your chat data flowing throughout your business. WhosOn integrates across your technology stack, so you can sync chat with the systems you love.

A flexible integration portfolio

CRM

Push-pull customer data between WhosOn and your CRM

Microsoft

Hook WhosOn into your Microsoft tools and services

Omnichannel

Switch from WhosOn to alternate contact channels

Reporting

Process WhosOn chat data via third-party reporting systems

Chatbot

Plug a bot framework into WhosOn for AI chatbot assistance

Custom

Build your own integrations via the WhosOn API

Integration options at every touchpoint

Chat entry

Live chat support needn’t only be accessible from your website.

For optimal flexibility, you can also plug WhosOn into an app, a software service, an aggregator site, or anywhere your customers touch base.

In-chat

Your flexibility continues once the chat is initiated.

Whether you use bot assistance, mid-chat database pulls, or omnichannel swapping — integrations help each session run smoother.

Post-chat

The end of the chat marks more opportunities to integrate.

WhosOn makes it easy to add a mix of post-chat syncing spots. Rather than sitting in a silo, your chat data streams into the systems you choose.

All with watertight data security

Get your data fluidity without security compromises. WhosOn is a robust, time-tested solution built to meet the needs of even the most highly regulated industries.

Certified for Cyber Essentials Plus
Sensitive data masking as standard
Hosted in world-class Azure data centres
Encryption at every possible point
Fine-tuned configuration control
Also available on-prem

Start scoping your chat project

Before we start work on your chat project, we need to take the time to understand your business and its goals.

Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.

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