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WhosOn cloud

Cloud deployment, for the fastest setup and convenience of not needing servers.

WhosOn on-prem

On-premises deployment, for regulated companies who need more control over chat.
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CloudOn-prem | Managed2017 Beta Client
Max Users10Unlimited*Edition
Concurrent ChatsUnlimitedUnlimited*Edition
Chats Per MonthUnlimitedUnlimited*Edition
Max Page Views Per Day15000Unlimited*Edition
Chat History1 YearConfigurable*Edition
Visitor ProfileYesYesYes
Real Time Chat TranslationYesYesYes
Real Time Visitor MonitoringYesYesYes
Geo-IP Visitor LocationYesYesYes
Prospect DetectionYesYesYes
Offline FormYesYesYes
Offline MessagesYesYesYes
Email Chat TranscriptsYesYesYes
Invite To Chat RulesYesYesYes
Operator Sent InvitesYesYesYes
Transfer ChatsYesYesYes
Pre-Chat SurveyYesYesYes
Dynamic Pre Chat Surveys NoCustomisationCustomisation
Post-Chat SurveyYesYesYes
Chat RatingYesYesYes
Chat Wrap upYesYesYes
File SharingYesYesYes
Push PageYesYesYes
Form Field CaptureNoYesYes
Auto Response / Filter Bad Words / Masking RulesYesYesYes
Department Chat RoutingYesYesYes
Skills Based Chat RoutingYesYesYes
Auto Accept To Least Busiest OperatorYesYesYes
Operating HoursYesYesYes
Operator Work Scheduling YesYesYes
Chat ReportsYesYesYes
Email ReportsYesYesYes
Chat Window ColourYesYesYes
Chat Button PositionYesYesYes
Chat Window UnbrandingNoYesYes
Chat Button UnbrandedYesYesYes
Custom Chat WindowNoYesYes
Inline Chat Window Or PopoutYesYesYes
Custom Message StylingNoYesYes
Hide Chat Button When OfflineYesYesYes
Visitor BanningYesYesYes
Canned ResponsesYesYesYes
Video ChatNoYesNo
Escalate Chat To TicketingYesYesNo
Supervisor Chat MonitoringYesYesYes
Supervisor OverviewYesYesYes
Dynamics CRM / Dynamics 365YesYesYes
Integration with other CRMNoYesYes
Advanced ReportingNoYesYes
Advanced SecurityYesYesYes
PCI / HIPAA ComplianceNoYesYes
Shopping Cart Integration - Revenue TrackingNoYesYes
Google Analytics IntegrationYesYesYes
Windows & Mac ClientsYesYesNo
Professional Services/CustomisationNoYesYes
Stack Chats  Yes
Chat Preview  Yes
Suggested response  Yes
Quick tab  Yes
Stored sessions  Yes
Email recognition  Yes
Intuitive canned response  Yes
Monitor all  Yes
Mood indicators/sentiment analysis  Yes
Inline assitance  Yes
Follow page  Yes
New quing system  Yes
Settings portal  Yes
Auto updates  Yes
Single click install  Yes
In app feedback  Yes
Allowed To Respond To Missed Chats  Yes
Support for Windows Server 2016 and SQL Server 2016.  Yes