Refreshingly focused chat
WhosOn is a dedicated chat solution. Unlike Intercom, we don’t offer a bloated service made up of multiple products and side-lines.
Instead, our focus is chat. Our development attention is lasered on sophisticated chat features. And that laser-focus shows through in the quality and clarity of WhosOn.
The smartest live chat features
Amongst hundreds of advanced features designed to make chat as smooth, efficient, and cost-effective as possible, we offer:
Hybrid chatbots
Bots run admin for operators and feed supporting data into chats
Conversational automation
Predictive suggestions, auto-text and canned responses reduce manual typing
Robo-advice
A chatbot operator alleviates the resource strains of FAQ handling
Sentiment NLP
Inbuilt algorithms gauge customer satisfaction as each chat unfolds
Live visitor analytics
Operators get real-time data on website visitors and their browsing behaviour
Two-way translation
Messages are translated back and forth instantly, with support for 100+ languages
Omnichannel transitions
Seamlessly switch between chat to call, SMS, email, or social message
Inbuilt help desk
Skills-based routing, chat history, remote control, and a full suite of help desk tools
Supervisor intervention
Monitor chats, “whisper” support to operators, and transfer as needed
