WhosOn is now available to customers as a browser-based application. This means that live chat operators can access WhosOn with only an internet-connected device – no downloads required.
The WhosOn web client is an exciting extension of our product’s flexibility. So, here’s a quick overview of what you need to know.
What is the WhosOn web client?
It’s an online version of WhosOn. You launch your browser, head to the WhosOn customer login area, and enter your account details. From there, you can chat to your website visitors directly from your browser. No need to run a desktop application.
Why use it?
Web-based apps come with a host of benefits. For WhosOn, the main upshots are:
• Effortless update process
Using the WhosOn web client means zero-maintenance for your contact centre. Patches and updates run automatically and remotely. And when it comes to bigger upgrades, your IT team doesn’t need to individually update WhosOn on a PC by PC basis. Instead, all your operators will always have the current release at the ready – without any effort on your part.
• Improved accessibility for operators
With a web client, operators can use the WhosOn service on any device or operating system. They don’t need a specific computer with WhosOn installed on the desktop. They can log in and take chats wherever they are, whatever the time, and whatever the machine. So, accessing chat is fast and hassle-free.
• Easier scalability
Adding operators is quicker and smoother when there are no installations and configurations on individual workstations. Plus, increasing processor capacity is a far simpler operation with a web-based client. Not to mention minimised downtime. All this to say, then, that scaling your use of WhosOn is made easy when using a web version.
How is the WhosOn web client different from the desktop client?
At present, the web client is in its first iteration. This means that it doesn’t yet come with all the features you have in your current desktop version.
So, you can still log in via browser and take chat sessions as you would via your downloaded WhosOn app. But our suite of advanced contact centre features aren’t available in this initial release. You can view a side-by-side features comparison between the web and desktop clients here: https://support.whoson.com/client_comparison/.
When will more features be added?
That’s our current development priority. Our goal is for the WhosOn web client and the WhosOn desktop client to be on a par in terms of functionality. With that in mind, our programmers will be busy adding the smart WhosOn features you love into the web client over our 2020 dev sprints.
In the meantime, you can still use the desktop client to access the full WhosOn experience. The desktop app remains our most sophisticated version of WhosOn, and we will always support it.
The web app is there as another handy option, so you can choose the chat touchpoint that works best for you.
How can I try the WhosOn web client?
1. Launch your browser of choice and enter your chat server URL followed by /webclient. (I.e. https://hosted1.whoson.com/webclient/). This link will be different depending on the server your WhosOn service is hosted on. We're sending out emails with links on a server-by-server basis.
2. Log in to WhosOn using your existing details
3. Have a click around to familiarise yourself with the interface
5. Get chatting! You can now chat directly from your web browser
Any further questions?
The WhosOn web client represents another step forward in the way in which we’re able to deliver WhosOn to customers. Now, you can access WhosOn via desktop, via app, via browser, even via your own custom API. You’re not restricted to any one path.
We’re thrilled to be able to offer you this flexibility. And if there’s anything else you’d like to know, our team is happy to help. Simply launch a live chat session and we can answer any further questions.