COVID-19: How we’re using live chat software to help

When it comes to COVID-19, we’re all in this together. In the words of Tedros Adhanom Ghebreyesus, WHO Director-General: “[COVID-19] is a crisis that will touch every sector. Every sector and every individual must be involved in the fight.”

At Parker Software HQ, we’re committed to playing the small part we can in the global efforts to control the pandemic. And the way we can do so is clear: via the provision of WhosOn live chat software.

As COVID-19 continues to spread, live chat software will be an essential tool in enabling customer-facing teams to work remotely. So, this is where we’re involving ourselves in the fight.

What good is live chat software?

Live chat software means that employees in customer-facing roles – a contact centre agent, a sales rep, even a healthcare professional – can perform large parts of their job from home.

For example, an insurance advisor could continue to offer policy support to website visitors without needing to sit in a busy contact centre. A triage nurse could provide safe, remote access to healthcare, by advising patients about their symptoms online. A salesperson could avoid the office and chat to prospects and customers via the web. And so on.

The point is: live chat software connects people without any risk of spreading contagion. And, in a time where slowing down COVID-19 is key, this is a major boon.

It can’t help every worker, and it can’t be all things to all teams. But live chat can help many sections of the workforce keep doing their jobs, keep supporting the economy, and keep safe.

Helping our customers

WhosOn is sold via licences. If, for example, a contact centre has 20 employees that would need to be active on the chat channel at any one time, they would need 20 licences.

Due to COVID-19, many organisations must begin working remotely. In turn, this means that more employees than usual will need access to WhosOn as they perform their duties from home. And having to pay for dozens of additional licences is the last thing businesses need right now.

So, for the next month, our existing customers can take as many WhosOn licences as they need at no extra cost. We hope that this cost alleviation will help businesses with the initial resource strains of COVID-19 disruption.

Helping healthcare organisations

Next, we’re committed to helping as many healthcare organisations as possible. Quality healthcare has never been more important, and the ability to provide it remotely could well be life-saving.

So, we’re offering free access to our HIPPAA-ready live chat software until July 1, 2020. This offer extends to any healthcare organisation that needs it.

We hope that free access to WhosOn enables healthcare organisations to provide essential medical advice and information to patients over the web — without exacerbating contagion risks.

Helping you?

Finally, we can also help you if you have a contact centre team requiring chat. If your customer service agents need urgent access to live chat software as part of your remote work efforts, we can provide you with temporary licences at no cost. Please get in touch to discuss.

A group effort

It takes a group effort and the pooling of technological resources to effectively prepare for a global health threat. This is an opportunity to pull together. Live chat software may not be able to stop COVID-19 in its tracks, but it still can play a useful part. So, where we can help, we will.