Live chat for the older generation

What do baby boomers want from customer service? We explore the emergence of live chat as the channel of choice.

The customer service graveyard

Which customer service technologies have died over the years? In this infographic, we wander through a customer service graveyard.

Wheel of seasonality (US)

What are consumers searching for? View US seasonal shopping trends.

Wheel of seasonality (UK)

Want to see UK seasonal shopping trends throughout the year? View our infographic.

The ultimate guide to converting chats to sales

The ultimate guide to converting chats to sales: before, during, and after the session.