Sliding doors: your customer’s journey

Familiar with the ‘Sliding Doors’ concept? We’ve applied that in this customer service infographic. Meet Helen, who’s about to live […]

The dark side of the cloud

As the cloud rises, many have been quick to announce the demise of on-premises applications. Almost any internet search will […]

Live chat: a customer journey flowchart

So, what does a customer journey flowchart look like when you have WhosOn live chat software on your website? Explore […]

Chatbots: the good, the bad and the ugly

In this chatbots infographic, we explore the history of AI.

Live chat for the older generation

What do baby boomers want from customer service? We explore the emergence of live chat as the channel of choice.

The customer service graveyard

Which customer service technologies have died over the years? In this infographic, we wander through a customer service graveyard.

Wheel of seasonality (US)

What are consumers searching for? View US seasonal shopping trends.

Wheel of seasonality (UK)

Want to see UK seasonal shopping trends throughout the year? View our infographic.

The ultimate guide to converting chats to sales

The ultimate guide to converting chats to sales: before, during, and after the session.