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Multilingual support: the headline stats
The ability to compete in a multilingual and culturally diverse marketplace is essential for today’s businesses. Here are the statistics […]
What does live chat translation look like?
Did you know WhosOn translates live chat messages back and forth in real-time, in over 100 languages? Here’s what those […]
[ Infographic ] 50 conversion tips
In this infographic, we share 50 ecommerce conversion tips to turn your website traffic into takings.
Sliding doors: your customer’s journey
Familiar with the ‘Sliding Doors’ concept? We’ve applied that in this customer service infographic. Meet Helen, who’s about to live […]
The dark side of the cloud
As the cloud rises, many have been quick to announce the demise of on-premises applications. Almost any internet search will […]
Live chat: a customer journey flowchart
So, what does a customer journey flowchart look like when you have WhosOn live chat software on your website? Explore […]
Chatbots: the good, the bad and the ugly
In this chatbots infographic, we explore the history of AI.
Live chat for the older generation
What do baby boomers want from customer service? We explore the emergence of live chat as the channel of choice.
The customer service graveyard
Which customer service technologies have died over the years? In this infographic, we wander through a customer service graveyard.
Wheel of seasonality (US)
What are consumers searching for? View US seasonal shopping trends.
Wheel of seasonality (UK)
Want to see UK seasonal shopping trends throughout the year? View our infographic.
The ultimate guide to converting chats to sales
The ultimate guide to converting chats to sales: before, during, and after the session.
Features
PortfolioArchive: Archives
BlogThree customer service lessons plucked straight from fairy tales
Once upon a time, in an office far, far away… When searching for tips to improve your customer service offering, […]
BlogThe ultimate compendium of live chat software statistics
Live chat software is no longer negotiable. It’s not a luxury, it’s not a nice-to-have, and it’s not an optional […]
BlogThe 3 simple steps of saying goodbye via live chat
First impressions are important. But saying goodbye is the final impression you make in a conversation, and it matters just […]
Blog5 ways to spot a shady live chat provider
Live chat is a growing market. And that means, unfortunately, that there is a huge upsurge in the shady live […]
BlogA working life: the live chat software developer
In Paul Johnson’s job, only two things are certain: his code either works or it doesn’t. An ex-military man, Paul’s […]
Blog50 live chat tips to delight your digital customers
Live chat is fast becoming the holy grail in customer service. We live in a digital landscape, where people prefer […]
BlogAn A-Z of live chat software essentials
Live chat software is flooding the market. There are hundreds of options to choose from, each claiming to be better […]
BlogThe 3 fundamental reasons your customers love live chat software
Unless you’ve been living in a cave, you will have noticed the rise of live chat software in recent years. […]
BlogExpert interview: coding in the classroom
In a skills-short IT industry, coding in the classroom has become a pressing topic. Nurturing the next generation of technological […]
BlogThe dos and don’ts of canned responses
Canned responses are a staple feature of live chat software. In a nutshell: a canned response is a pre-set reply […]
