What do baby boomers want from customer service? We explore the emergence of live chat as the channel of choice.
Which customer service technologies have died over the years? In this infographic, we wander through a customer service graveyard.
What are consumers searching for? View US seasonal shopping trends.
Want to see UK seasonal shopping trends throughout the year? View our infographic.
The ultimate guide to converting chats to sales: before, during, and after the session.