Travel live chat

Chat, bots, and conversational AI for your travel or hospitality website

Boost your online bookings with advanced chat technology. WhosOn helps you transform your customer support offering, improve the online experience, and drive digital ROI.

Travel live chat for your customers

Convenience

Bots mean holidaymakers get answers to travel FAQ anytime, anywhere

Clarity

Give consumers quick, clear details around your deals, packages, and T&Cs

Confidence

Drive assurance in your brand – and drive bookings – with quality online care

Travel live chat for your team

Efficiency

Deflect expensive calls and chat to multiple leads at any one time

Inclusion

Real-time live chat translation helps you communicate with international travellers

Assistance

Conversational AI and chat automation tools help power-up your reps

“Parker Software has been extremely helpful during the whole process, customising the software for our brand and providing excellent training and support throughout. We are now up and running with a valuable additional outlet to communicate with clients. We’d certainly recommend WhosOn to anyone looking to implement a versatile digital engagement solution.”

Matt Newman,
Trek America

The best chat features for your travel business

Deploy multi-site chat, with custom rules and branding, across group travel/hospitality sites

Use prospect detection and dynamic chat invitations to nurture leads proactively

Offer a true travel agent or concierge experience online with video chat

Use a hybrid chatbot to retrieve relevant data for reps and ‘whisper’ it into the chat session

Send inline chat forms to smoothly acquire structured info such as dates or regions

Exchange documents – brochures, venue snaps, booking confirmation forms – via file upload

Progress detailed chat conversations into calls with seamless omnichannel calling

Use our Office 365 integration to resume holiday chats or reengage prospects via email

Live chat typing previews help you pre-empt the holidaymaker’s wants and needs

Reply to common booking queries quickly with canned responses and AI auto-text

Create routing rules to connect customers to the best-placed travel rep or team

Schedule callbacks and respond to missed travel questions via offline chat options