Public sector live chat
Drive digital transformation with smart chat technology
Digitalise your communications and services. WhosOn helps you ease the load on your enquiries with regulation-ready live chat and bot technology.
Your service users value chat
Real-time answers to questions – no phone queues or email delays
Chat is easy to find, low-effort to use, and cuts the complexity of reaching out
Digital-centric support that modernises your services and meets expectations
Your team is better with chat
Smart bot and automation features make handling conversations super-fast
WhosOn smoothly integrates across your systems for fluid data syncing
Chat helps you serve more users, in less time, with less resource drain
"We wanted to select the most suitable and cost-effective live chat software available to us. This is particularly important with the complex procurement and government regulations we must abide by. With WhosOn, we’ve already seen a positive impact on our capabilities as a team."
Break bottlenecks with best-in-class features
Get chats to the relevant department with detailed chat routing rules
Automate routine questions via a chatbot operator
Quick-send lengthy info (tenders and contracts, legislation help, etc.) via canned response
Share useful documentation inside the chat window with file transfers
Give inclusive support to a multi-lingual mix of service users via real-time translation
Protect sensitive chat data via inbuilt PII masking
See what help and information the visitor is seeking via live visitor tracking
Discover the demand for chat sessions and assess performance via live chat reports
Push-pull service user info back and forth from chat to database via CRM syncing
Switch seamlessly from chat conversations to calls with omnichannel calling
Sort a diverse range of public sector chat topics via AI chat summaries and operator wrap-ups
Pull in conversations from Messenger and SMS via third-party integrations
All primed for public sector challenges
Coded for compliance
Chat safely within the parameters of your industry regulations. WhosOn is outfitted with every security measure possible – spanning encryption, to intrusion prevention, to fine-tuned access rights on a per-user level.
Choose your own deployment
Download, install and manage WhosOn entirely on-premises. Or have WhosOn hosted in a state-of-the-art EU data centre – in a dedicated environment unique to your organisation. We’ll flex hosting around your needs.
Customise functionality, commission a bespoke chat design, and use our training and support services. As well as a wealth of public sector experience, we’re veterans when it comes to working to custom needs.
Access the best live chat technology, without breaking your budget. As a not-for-profit public sector organisation, we automatically reduce the standard price you pay for WhosOn by 10%.
Proudly powering chat for
Start scoping your chat project
Before we start work on your chat project, we need to take the time to understand your organisation and its goals.
Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.